Cancellations and refunds

Last updated 24 September 2026

Before registration completes

If we cannot register your domain after you pay, because the name was taken in the meantime, the registry's price rose above what you paid, or the registration failed, we refund you in full automatically. You do not need to ask. Refunds reach your card usually within 5 to 10 working days, depending on your bank.

After registration completes

Registries do not refund us once a domain is registered, and the service is fully performed at that point. At checkout you ask us to register immediately and acknowledge that your 14-day right to cancel ends when the registration completes. After that, the registration fee is not refundable. You keep the domain for the full period you paid for.

Renewals

You can switch off auto-renew at any time before a renewal date by emailing support@skylite.group. Once a renewal has been processed by the registry it cannot be refunded.

Something went wrong

If you were charged twice, charged the wrong amount, or registered the wrong name because of an error on our side, contact us and we will put it right, including a refund where appropriate. Your statutory rights are not affected.